Ensure that the Poké Ball Plus is not paired to Pokémon GO, and then launch Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee! from the Nintendo Switch HOME Menu.

If this is the case, follow the steps below to ensure a Pokémon is inside your Poké Ball Plus: If that Pokémon has been transferred from the Poké Ball Plus to the Nintendo Switch game Pokémon: Let’s Go, Pikachu! or Pokémon: Let’s Go, Eevee!, there will be no Pokémon inside the Poké Ball Plus and PokéStops will not automatically be spun. Your Poké Ball Plus comes with a Pokémon inside when new.If you have collected items from the PokéStop recently, it will cool down for a short period of time and you will need to wait before the PokéStop can be accessed again.Use up items or discard items from your bag to free up space. If your bag is full, you will be unable to receive items from PokéStops.If your Poké Ball Plus is connected but you find that you are not automatically receiving items, please check the following: This is automatic as long as your Poké Ball Plus is connected and active. After pairing your Poké Ball Plus to your Pokémon GO app, the Poké Ball Plus should automatically vibrate as you approach PokéStops to indicate that the Photo Disc is automatically being spun and any items it has generated are being added to your bag.

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